You can ask Ecoxtrem (Blueway Mobility S.L.) to delete the personal data we hold about you at any time. Below is how to do it, what we keep from WhatsApp, and how to follow a request with its confirmation code. Details of what we collect and why are in the privacy policy.
Request by e-mail
Send an e-mail to [email protected] with the subject “Data deletion request”, from the e-mail address linked to your account or naming it — and, for WhatsApp, the phone number you used. We confirm receipt with a confirmation code and complete the deletion within 30 days.
If you have written to Ecoxtrem on WhatsApp, or received a WhatsApp message from us (a login code, or — with your consent — news for distributors), we keep:
- Your WhatsApp phone number and the user ID WhatsApp gives our business for you.
- The messages you send us, with the date they arrived.
- Delivery and read receipts of the messages we send you (sent, delivered, read, failed).
- Your choice to stop or resume marketing messages, when you make it in WhatsApp.
These records are filed under your phone number. A request sent from Facebook (below) does not include it, so it cannot reach them. To have them deleted, write to [email protected] with the phone number; we delete them within 30 days.
Request from Facebook
If you have used Ecoxtrem App with your Facebook account, you can send the request from Facebook:
- Open Facebook and go to Settings & Privacy → Settings → Apps and Websites.
- Find Ecoxtrem App and remove it.
- Open View Removed Apps and Websites, click View next to Ecoxtrem App and then Send Request.
Facebook forwards the request to us automatically with your Facebook account's ID for this app. You receive a confirmation code and a link back to this page. We do not offer Facebook Login and keep no Facebook account IDs, so the answer will say that nothing is linked to that account; for WhatsApp, use e-mail as explained above.
What is deleted — and what we must keep
- Deleted: your account, name and contact details, session and login data, uploaded documents, and the WhatsApp records listed above.
- Kept for the statutory period: invoices, accounting and tax records, which Spanish commercial law obliges us to retain for 6 years. They are locked to that purpose and deleted when the period ends.
- Not personal data: information about the company you represent (a legal entity) — company name, tax ID, addresses, orders — stays for as long as the business relationship lasts.
If any part of a request cannot be fulfilled, the status below says which part and why.